*Updated below, originally posted on January 28th*
I know I haven't been posting lately, but I've been swamped with assignments and upcoming final exams *sigh*
Anyhoo, I just want to make a quick post on how disappointed I am with lynlynshopaholic customer service.
I've ordered from them before once and had no problem although I'm not impressed with their cs either. They just didn't give out friendly vibe at all. It was through a text nevertheless (You know, like how you can tell how someone is nice or sort from the way they text?), so I didn't think too much of it.
A couple days ago, I was browsing through their website and they have kleancolor sets which caught my eyes immediately.
Since I haven't spend my monthly allowance this month, I decided to buy 9 sets + 1 for a gift. I was sooo excited for it and placed my order.
I texted the customer service asked whether they're available or not (I assumed they were, because they're still on the website), it took about an hour to get a reply (which is not so slow either), but apparently they only had 1 set readystock (why they didn't remove the items from their web or at least write that the items are not readystock).
I didn't really blame them on this because maybe they don't have the time to update or I don't know for whatever the hell reasons there are.
I thought that if the items are still on the web, I could at least pre-order, right? because if the items were still there, meaning they're still selling them, albeit not readystock.
So, I texted back asking whether I can buy the other sets via pre-order or something. And their reply was just that pre-order is not available *screaming in silent
"THEN WHY THE HELL THE ITEMS STILL ON THE WEBSITE???!!!WTFHHKP!*!@" *
I was disappointed, but not particularly on lynlynshopaholic, 'cos I'm sure they have their own reasons and such, but more because I can't buy the kleancolor sets which I've read some really good reviews about (I've searched more on local online store but to no avail).
Since the kleancolor sets are not available, I wanted to buy the NYX Living in a Dream set instead as my second choice, so I texted back asking whether the NYX Living in a Dream set is available or not.
AND
They didn't reply.
AT.
ALL.
WTF.
I waited all day and have no reply at all.
This may not seem like a big deal to some of you, but it is to me. It's as if they don't care and just decided to ignore my text -___-"
I was just downright disappointed and chose to purchase the set from another shop even though it's a little bit more expensive.
Will I buy from them again?
Probably yes *updated, NO*, but I just want to express my disappointment on the customer service. That's all. Other than that, I actually like the shop. The price is not bad, the items arrive quickly, and there are wide-range of items.
Okay then, I'm done ranting and going to sleep for now.
Bye, xoxo
-----------------------UPDATE-------------------------
Okay, I thought I've done ranting, but apparently, I'm not. I placed another order on March 4th. *This one went way worse than before, thus the longer rant*
This time, I was tempted to order the Etude House Sweet Recipe Ice Cream Nails Set and some other little stuffs. I contacted them through BBM first. I have two of their BBM contacts and tried them both. This time, to my surprise, they were actually very nice with the response.
The first one said they were out of stock, but then the second one reply that they were availble. I guess I was trying my chance and go with the second reply and transferred the money on the same day I ordered.
Since I was just trying my chance, I wasn't surprised or disappointed the next day (March 5th) when they said the items were out of stock. (On the side note, I think I misunderstood the second reply and the CS had a mixed up with other order or something like that, so that was my fault actually)
Anyway, other little items on my order are ready stock, so they asked if I want to continue the order or a refund. Since my main order wasn't available, I chose refund.
This is where I got disappointed all over again.
On that same day, I already gave them my bank account number data for the refund.
The next day (March 6th), I asked them how's the refund via BBM.
Guess what?
It wasn't just there were no reply, they didn't even read the BBM wtf (the symbol still 'D' until now). I think it's either they "end chat" me without reading my BBM (which would be incredibly rude) or bad signal/error on BMM causing the 'D' didn't turn into 'R' when they read it.
Let's give it benefit of the doubt here and assume it was an error on BBM (which has occured from time to time), and even then, they still didn't reply to me about my refund wtf.
I was so pissed then and just didn't bother to contact them anymore. They'll refund when they refund.
And I actually forgot about this whole refund thing for couple of days afterward until they sent me a text on March 9th, saying a lot of the items on my order were out of stock and asking (again) whether I want a refund or not. I said refund. Again, they asked for my bank account number, so I gave them. After that, there were no more reply.
On March 13th, I texted again asking about the refund, but there weren't any reply from them wtf. (this happens too often that I'm not even going to act surprise to the fact that they didn't reply)
Then, on March 16th, they sent me another text.
The text was to ask me whether I have transferred the money for my purchase.
There I was, waiting for my long overdue refund, and you texted me asking whether I have transferred the money or not???!!!
SERIOUSLY???Are you freaking kidding me???
I know that your online shop is not run only by 1 person and I might talked about the refund to other owner/partner, but this is just far from professional, or a good customer service in that matter.
I am actually quite a polite person (not trying to self-praise here lol), so I wasn't going to go all gangster on them. I texted back saying I haven't got my refund yet (with smiley face too! How was not nice enough you tell me)
Anyway, they asked to whom I confirmed my payment, so I gave the BBM pin I contacted, then they asked my BBM's name. I answered (I was using my bf's BBM when I ordered). Then, there were no more reply wtf.
At least tell me did you find the refund data or tell me when you've already transferred the refund. Is it that hard?
Because there's no news from them, I texted on March 26th asking about the refund. They replied that they'll check on that.
And that's it.
No more reply after they said they'll check on the matter.
Little did I know, they actually already transferred the refund on March 18th -still, it took 2 days to refund wtf (from the text asking whether I have transferred)-
How did I know they've already transferred the refund? I actually went ahead and checked the mutations on my bank account. Not from them, I have to find out myself. @#$@$#@!#%$!!!
I'm buying from you, you're the one running the business, why do I have to go all the trouble for God sakes? I though shopping supposed to be a stress relief, it seems the other way around now.
Is it really that hard to just reply a text or just give me some information about my purchase?
I get it you've got tons of other customers to take care of and it can get exhausting. But it's YOUR business, and by opening a business, YOU agreed to take the responsibility that comes with it, like cater to your customer's questions and doesn't ignore them for example. It's one thing to take a long time to reply (which I will understand), but it's a whole other thing to not reply altogether.
I know some of you might think I make a big deal out of nothing, but I've done a lots of online shopping before, and by far, this is the worst one. It took 12 freaking days to refund with back and forth same text. It just doesn't worth the agony. If they were an International online shop I might be okay with 12 days for refund. But they weren't. They were local Indonesian online shop. It just doesn't make sense that it took almost 2 weeks for refund.
Will I buy from them again after this? Definitely NO. I don't want to go through all the trouble again.
And I've found other online shop. I haven't received my orders yet, so I can't say anything about the online shop, but so far so good :)
Okay, I'm done ranting now.
